Payment & Dispatch

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

We charge a flat shipping fee of 4,95 € per order.
From a order value of 29,90 € onwards, we deliver shipments free of cost.

0 € no bulky goods surcharge
Bulky items are marked as such in the item description.


Pallet goods (forwarding shipment) are identified as such in the item description.
The delivery of freight forwarding goods takes place to kerbside in front of the Building as usual in the forwarding industry.

An island surcharge according to the delivery of pallet goods (freight forwarding agent) to German islands. The table below applies to shipping costs without additional services for the following islands/postcodes in Germany:

+ 84 € Föhr (25938)
Sylt (25999)
Altstadt Insel Lindau (88131)
+ 126 € Langeoog (26465)
Amrum (25946)
+ 150 € Borkum (26757)
Juist (26571)
Norderney (26548)
Baltrum (26579)
Spikeroog (26474)
+ 185 € Sylt (25980, 25992, 25996, 25997)
Pellworm / Hallig Hooge (25849, 25859)
Hiddensee (18565)
+ 230 € Wangerooge (26486)
Helgoland (27498)

 

Deliveries to foreign countries:

Deliveries abroad: For delivery to non-EU countries, additional duties, taxes or fees may be payable by the customer, not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities/offices.

We charge a flat shipping fee for international deliveries:

4,90 € Austria 
from 29,90 € Value of goods
9,80 € Austria 
to 29,89 € Value of goods
9,80 € Spain - Sweden - Netherlands - Luxembourg - Italy - Ireland - Great Britain - France - Denmark - Belgium 
14,90 € Hungary - Czech Republic - Romania - Portugal - Poland 
29,90 € Finland - Greece - Liechtenstein - Norway - Switzerland - Cyprus
39,90 € Island - Slowenia
  Estonia - Latvia - Malta - Slovakia  no parcel delivery

 

+ 19,90 € additional fee for bulky goods
Bulky goods are marked as such in the item description.


If there are goods and bulky goods that can be sent as a package in the shopping cart, the bulky goods surcharge will be charged once for the shipping costs incurred. 

When shipping pallet goods (shipment via forwarding agends) abroad, we calculate as followed:

Pallet goods (shipment by freight forwarding companies) are identified as such in the item description as well.

69,90 € Luxembourg - Netherlands - Austria
79,90 € Belgium
89,90 € Czech Republic - Hungary
99,90 € Denmark - France - Great Britain - Poland - Slovenia
119,90 € Finland - Ireland - Italy - Liechtenstein - Sweden
129,90 € Portugal - Spain
139,90 € Greece
149,90 € Romania
189,90 € Switzerland
199,90 € Norway
  Iceland - Cyprus - Estonia - Latvia - Malta - Slovakia  no forwarding shipment

 

If there are goods in the shopping cart that can be sent as parcels and pallet goods (forwarding shipment), the shipping costs for pallet goods (forwarding shipment) are calculated.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the  date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

The minimum order value is: 10 €.

Accepted Payment options

  • Payment in cash at the time of collection
  • Prepayment via transfer
  • Payment via PayPal
  • Payment via PayPal Express
  • Payment via PayPal Plus (credit card, direct debit, invoice)
  • Payment by invoice (via Klarna)
  • Payment via instalment purchase (via Klarna)
  • Payment via amazon payments

 

In case of questions, please contact us at the contact details mentioned in the Legal Notice. 

Further details of the payment
We reserve the right to carry out the delivery in individual cases only against advance payment by bank transfer.

differential taxation rates
since 01.01.2016 apply for Austria. The tax rates are 13% and 20% respectively (instead of 7% and 19%).

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